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Coordinator, Employee Experience (College Coach)

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Watertown, MA
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College Coach, a division of Bright Horizons Family Solutions, is the nation’s leading educational consulting organization. The company assists families of all backgrounds with children of all ages in accomplishing their educational objectives. Services are offered primarily to corporations as a benefit to all employees and their families. Our clients include Morgan Stanley, Johnson & Johnson, IBM, AstraZeneca, American Express and Toyota, among others. College Coach also works directly with families in their communities to provide college selection and admissions services. Overall, the company works with more than fifty thousand customers worldwide and is the largest and fastest growing organization of its kind.
Coordinator, Employee Experience
This individual will primarily be responsible for managing tasks related to client relations and customer service. Further responsibilities may pertain to marketing and sales. 
(S)he will also be responsible for the following:
Field Help Desk inquiries and ensure that clients are able to effectively utilize the College Coach service
Create registration sites for client events
Facilitate the registration of client employees for workshops and counseling sessions
Outreach to prior users of program and engage in current offering
Ensure that counselors have up-to-date schedules for flawless onsite programs 
Ongoing day-to-day support for internal operations.
Phone support for all corporate clients
Maintaining a high level of client satisfaction
The successful candidate will be able to manage multiple projects with relative ease. A self-starter who is highly motivated, creative and organized is a must. A minimum 2 years of client/customer service experience in addition to superior written and verbal communication skills is required. A high level of computer proficiency is also essential.
Spanish language skills preferred.
Applicants must be currently authorized to accept employment in the US.

Company info

Bright Horizons Family Solutions LLC
Phone : 855-877-6866
Email :
Website :

Company Profile
Who We Are Founded in 1986, Bright Horizons Family Solutions is the world's leading provider of employer-sponsored child care, early education, and work/life solutions. Conducting business in the United States, Europe, and Canada, we have created employer-sponsored child care and early education programs for more than 700 clients, including more than 90 of the Fortune 500. What We Do Bright Horizons manages child care centers for many of the world's leading corporations, hospitals, universities, and government agencies. All of our child care centers are designed to meet the standards of excellence set by the National Association for the Education of Young Children (NAEYC). We are proud to help children worldwide develop the skills they need to prepare for academic excellence and success in life, while we partner with employers to support their employees as they strive to balance the demands of work and family. In addition, we provide back-up care solutions for children and elders, college counseling services, and an array of other work/life solutions for working families. We Are Honored Our commitment to providing innovative programs that help children, families, and employers work together to be their very best has received prestigious recognition. Bright Horizons has consistently been the only child care organization named to the "100 Best Companies to Work for in America" list by FORTUNE magazine. In addition, more than half of the organizations on Working Mother magazine’s "100 Best Companies" list are Bright Horizons clients.