The Recreation Manager will organize, lead and develop all capacities of recreation at the Lansdowne Resort.
This individual will help foster the growth of all family and children activities, ensure top level guest services is being exhibited in all components of Recreation while at the same time driving volume in participation and revenue up for the department.
The Recreation Manager will help maintain the AAA Four Diamond standard.
The Recreation Manager will always conduct him/herself in manner which supports the guiding principles of Destination Hotels & Resorts:
Acts with the highest ethical standards, treating others fairly & with respect.
Empower a diverse group of talented and prepared people.
Nurture lasting relationships with investors, customers and team members
Achieve optimum investment performance.
Focus on Continuous improvement of quality assets and services.
Consistently work to balance our lives and contribute positively to our communities.
The Recreation Manager shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Lansdowne Resort Culture as well as promoting Lansdowne Resort as both the Destination and Employer of Choice!
ESSENTIAL JOB FUNCTIONS
Responsible for knowing all recreation outlet procedures
Lead supervisors, interns and seasonal staff
Responsible for training of all full-time, seasonal staff members
Design and implementation of
recreation programs, activities, clubs and events
Assist Marketing to create the Spring, Summer and Fall/Holiday vacation planners
New programming ideas and analysis of current programs
Monitors time punches in Timesaver, ensuring accurate payroll for all associates
Develops and implements controls for expense management
Implements strategies to continually improve revenues
Operation of all outlets including beach services, excursions, kids camp, crafts, activities, Swim Center, Grand Pavilion pools and towel stand.
Ensure standard operating procedures are in practice
and maintenance of all outlets
Ensure that staff is knowledgeable and ready for work
Programming ideas for large and small groups
Ability to organize, plan and implement an activity
Ability to speak in front of large groups of people effectively
Work closely with meeting planners
Create a dynamic group experience
Plans and conducts morning stand-up meetings
Prepares forecasts and reports and assists in the development of the recreation budget
Learns and maintains an awareness of all safety and emergency procedures and his/her role in assisting during critical times
Handles daily purchasing, receiving, invoicing and billing
Assists with the orientation and training of new recreation team members
Assists in the ongoing training and development of recreation team members
Supervision of interns and staff in all outlets
Interviewing, background checks and decision making on staff
Instills a calm, organized approach in all stressful situations
Responsible for the scheduling of the recreation staff and interns
Completes all new hire and termination paperwork
Coaches and counsels recreation team
Maintains a safe and pleasant work environment
Reviews guests feedback through Unifocus and communicates information to team to ensure continual guest satisfaction
Manages timely completion of performance appraisals
Attends appropriate resort, division and department meetings
Maintains a strong morale and spirit throughout recreation team
Offers warm and sincere welcome/farewell for all guests of Wild Dunes Resort including use of guest name when possible & good eye contact with each guest
Resolves guest issues promptly and with great care and effectiveness
Communicates pertinent information to team, i.e. in-house VIPs, changes in policies and procedures, resort events, etc.
Up sells other resort services and amenities to guests
Interacts with resort staff in a professional manner, assisting other departments with necessary information
Always maintains a professional demeanor and attitude
Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
Acts with responsibility towards all company property, supplies and equipment.
Maintains a professional appearance. Follows all Wild Dunes Resort dress code standards.
Remains alert, courteous and helpful to the guests and colleagues at all times.
A Bachelors Degree in Recreation Management or similar field of study, preferred
3-5 years management experience in a family / child resort recreation setting preferred
Corporate Recreation / Team Building experience preferred
At least one year related supervisory experience preferred
Prior hospitality experience required
Formalized Training in
Corporate Recreation preferred
Must be CPR and First Aid certified
Current or former certifications in life guarding, swimming lessons, and water aerobics preferred
Destination Hotels & Resorts, Inc.
Website : http://www.destinationhotels.com
Destination Hotels & Resorts began in 1972 with the development and management of condominium resorts. Since then, we have grown to become the country's fifth largest independent management company with more than 6,500 employees, over 7,000 guest rooms, and more than $1.7 billion in assets under management. We are a wholly owned subsidiary of Los Angeles-based Lowe Enterprises, a privately-held, national real estate organization active in commercial and hospitality property investment, management, and development. Since its inception, Lowe has been responsible for more than $6 billion in assets nationwide. Destination Hotels & Resorts is unique in the lodging industry in that our primary mission is to create value for guests, investors, and associates in each of our hotels and resorts. We do this by developing an innovative, customized business plan for each property we manage and combining it with the sales, marketing, and operating resources of a company many times our size. This lodging industry expertise, together with the real estate savvy of Lowe, has allowed us to bring an owner's perspective to the hotel management business. Destination Hotels & Resorts is one of the industry's leaders in the management and marketing of high-quality independent properties, many of which we successfully converted from major brand affiliations. Over the years, Destination Hotels & Resorts has grown to be the fifth largest independent management company in the United States, managing a portfolio in excess of a billion dollars.